HOW DO I PLACE AN ORDER
You can log on to our website: phasesbyalisha.com or place orders via Instagram (direct message). In case of any assistance required, please call/whatsapp us on +919004606613. We can also be contacted via email at firstname.lastname@example.org.
CAN I CUSTOMIZE AN ORDER ?
Yes, customization is possible in terms of colors, sleeve and other minor adjustments . For any customization request, we request you to contact us at +919004606613 or email us at email@example.com
DOES THE PRICE OF THE PRODUCT CHANGE FOR A CUSTOMIZED ORDER?
Price of the order remains unchanged for any product ordered exactly as per the image as displayed on our Site. However, in case a customization is required such as color, sleeve adjustments, etc, there will be an additional customization charge applicable and will be added to the final billing amount. For any such customization, we request you to contact us at +919004606613 or email us at firstname.lastname@example.org
In case the product was bought on sale, an additional charge for customization/alteration is applicable.
HOW DO I KNOW MY SIZE?
We refer to our standard size chart as displayed on the product page. However, we encourage you to send your measurements after placing an order to have the product made specifically to your size. In case of any questions regarding the size chart, feel free to contact us.
WHAT IF MY SIZE DOES NOT MATCH WITH THE SIZE CHART?
Our products are especially designed for you. We would love to design our products based on your requirements. You can send us your measurements after placing an order to have the product made specifically to your size. For any questions, we request you to contact us at +919004606613 or email us at email@example.com.
HOW DO I MAKE THE PAYMENT?
Payments can be made through Visa, MasterCard, and Maestro credit and debit cards. We also accept bank transfers, Google pay and cash payments. Please contact our team at +919004606613 or email us at firstname.lastname@example.org in case you wish to make payments through netbanking or cash
WHAT IF I WANT ANY CHANGES/CANCELLATION OF AN EXISTING ORDER?
As per our policy, we do not make any changes to the orders once placed. Further, orders once placed cannot be cancelled/exchanged or refund.
WHAT ARE THE SHIPPING CHARGES ?
The shipping charges for all shipping within India is free . However, the shipping charges for international shipping will be additional and will be charged based on the weight and volume of the product and the country where the delivery is being dispatched. Shipping charges will be shared upon inquiry.
HOW TRUE ARE THE IMAGES OF PRODUCTS TO REALITY ?
Due to the intricate and exclusive nature of the products available on our Site, we ensure that we photograph all our products under standard lighting conditions so that the product image you see is closest to the product. However, there may be slight variations in the color of the fabric, dyes, prints or embroideries of the product image you see on your monitor and the actual product.
WHAT ARE YOUR DELIVERY OPTIONS?
We try to make all our products available to your doorstep. We can have the orders shipped to your doorstep or at your convenience.
Incase you wish to collect the product, you can have it collected from our studio in Ghatkopar Industrial Estate, D wing 205/A Ghatkopar (w) Mumbai
WHAT IF I ORDER MULTIPLE PRODUCTS?
If you order multiple products with different dispatch dates, all the products are shipped as one shipment, once your complete order is ready. However, if you wish to receive some products earlier, please email us at email@example.com or call us at +919004606613.
HOW DO I TRACK MY ORDER?
We try to deliver all our orders as soon as possible ensuring the products reach you on time. If you wish to track your order, please get in touch with us at +919004606613 or email us at firstname.lastname@example.org. We can provide you with the courier tracking number upon request.
WHAT IS THE TIME FRAME FOR RECEIVING ORDERS?
Each and every product is specially curated for you, being hand embroidered and sewn, and is made to measure. Usually the time frame will be anytime between 30 - 60 days, depending on the order and customizations if any. In case you require your orders on priority, please get in touch with us at +919004606613 or email us at email@example.com and we shall get back to you on the same.
HOW DO I GET MY PRODUCT ALTERED?
We generally keep a 4" (4 inch) margin for all our custom made products. Usually, the measurements are accurate and the alteration is quite minimal. However, since these are specially handcrafted for you, we need a minimum of two trials to match the garment to your fit. The final delivery of the product will vary on your alteration requirements. We note that shipping charges for alterations will have to be paid by client and will not be borne by us. In case you require any alterations, please get in touch with us at +919004606613 or email us at firstname.lastname@example.org.
For outfits purchased on sale/discount, we charge additionally for any alteration required. The charges will vary depending on the alteration.
HOW MUCH TIME DOES IT TAKE FOR ALTERATIONS?
We try to make the orders as per the standard size chosen by you or the measurements provided to us. However, if any alterations are required, we generally need about a week or two, however this varies from each and every product. We note that shipping charges for alterations will have to be paid by client and will not be borne by us. In case you require any alterations, please get in touch with us at +919004606613 or email us at email@example.com and we shall get back to you on the same.
HOW DO WE SEND THE ORDER FOR ALTERATIONS?
If any alterations are required, we request you to send the order at our Studio D wing 205/A Ghatkopar Industrial Estate,Ghatkopar (w) Mumbai .Please note, that we do not pick-up any alterations and the cost for delivering the product to us is to be taken care by you.
We note that additional charges are applicable on all orders being customized. We also charge additional for all alteration done on products bought on sale/discount.
WHAT DO I DO IF I DON'T LIKE MY PRODUCT. IS THERE A REFUND POLICY?
Each and every product is specially handcrafted for you considering all your requests. In case your are unhappy with our product, please get in touch with us at +919004606613 or email us at firstname.lastname@example.org. Our team will constantly be in touch with you to help you with your product. However, we have a no refund/cancellation policy.
I NEED HELP WITH PLACING AN ORDER & DECIDING WHAT TO BUY, WHO SHOULD I CONTACT ?
In case you require any assistance in deciding the outfit or placing an order, please get in touch with us at +919004606613 or email us at email@example.com.